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How long does the average project take? 

2-3 weeks, if needed by specific date a rush fee can be applied. Also understand the importance of communication between the client the designer. Projects should be completed in the time frame given by Joie, unless stated otherwise.  Projects should NEVER over lap to the following month. If client fails to communicate with Joie Graphics for 30 days, a restart fee will be applied in order to start working again *see abandoned projects below.

Is a deposit required?

YES. 50% deposit, 50% upon completion. A 50% non-refundable deposit is due before work can begin. The balance of the 50% is to be paid at the end of the project, when the client approves all designs. A deposit invoice is sent to you at the start of the project. 

Exceptions (** 75% due for websites ** 100% due when purchasing a phone case.)


All payments sent to Joie Graphics should be submitted through PayPal. When payment is submitted to Joie Graphics you are acknowledging that you have read and agree with the policies and procedures. 


You can may cancel your project at any time, but please keep in mind that deposits are non-refundable.

Abandoned Projects

A project will be considered abandoned if we have not heard from you within 30 days. You will not have rights to use any work that was presented to you unless the project has been paid in full. If we have had no communication from you for up to 30 business days, the abandonment fee will be applied.

How does the design process work?

Once deposit is paid, the designer will officially begin your design.  You can give the designer something to recreate.  In the instance that you do not have an idea of what you need, the designer will design mock-ups for you to choose from. You pick from those samples, and work with the designer to fine tune to your desired design.  Once your design has been approved and payment has been made,  you will receive a PDF, JPEG and PNG file of your design via email. Visit the terms PDF

joie graphics' procedures can be changed or updated at any time without prior notice to you - last update 1.5.21

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